Privacy Policy

Note: This is a general template to help you get started — not legal advice. Have it reviewed by a lawyer familiar with Pakistani e-commerce and data protection requirements before publishing, and fill in the bracketed business details.

This Privacy Policy explains how Lovesecret ("we," "us") collects, uses, and protects your information when you visit or shop on this website.

Information We Collect

  • —Contact details you provide at checkout: name, address, phone number, email.
  • —Order details: items purchased, payment method, order history.
  • —Payment information, processed securely by our payment provider — we do not store full card details ourselves.
  • —Device and browsing information collected automatically, such as IP address and pages viewed, via cookies and analytics tools.

How We Use Your Information

  • —To process and deliver your orders.
  • —To communicate with you about your order, including via SMS, WhatsApp, or email.
  • —To improve our website, products, and customer experience.
  • —To send marketing communications, where you've opted in — you can unsubscribe at any time.

Sharing Your Information

We share information only as needed to operate our store: with our e-commerce platform (Shopify), payment processors, and courier partners who fulfill your delivery. We do not sell your personal information to third parties.

Cookies & Tracking

Our website uses cookies to keep your cart working, remember preferences, and understand how visitors use our site. You can control cookies through your browser settings.

Data Security

We take reasonable measures to protect your information, but no method of transmission or storage is 100% secure.

Your Rights

You can request access to, correction of, or deletion of your personal information by contacting us at support@lovesecret.pk.

Children's Privacy

Our website is not directed at children, and we do not knowingly collect information from anyone under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

Questions about this policy? Reach us at support@lovesecret.pk.